Acceptable Use Policy

Rules governing fair and lawful use of Media Luna's monitoring infrastructure.

Updated April 2026 5 min read

1 Overview

This Acceptable Use Policy ("AUP") governs your use of Media Luna's uptime monitoring services. By using the Services, you agree to this AUP. Violations may result in suspension or termination of your account. This AUP supplements and is incorporated into Media Luna's Terms of Service.

2 Monitor Target Restrictions

You may only use Media Luna to monitor hosts, URLs, domains, IP addresses, or endpoints that you own, control, or have explicit written permission from the owner to monitor. We are a monitoring service, not a reconnaissance or scanning tool.

Acceptable monitoring targets include:

  • Your own production and staging environments
  • Client systems where you have a contractual right to monitor
  • Public status pages you operate

Specifically prohibited:

  • Monitoring endpoints belonging to competitors to track their uptime for business intelligence without consent
  • Monitoring government, critical infrastructure, or financial systems without authorization
  • Probing or scanning for open ports or vulnerabilities on systems you do not own
  • Using our multi-region probes to map the network topology of third-party systems

We reserve the right to disable any monitor that targets systems we have reasonable grounds to believe you do not have permission to monitor, and to report such activity to the relevant authorities or targeted organization.

3 Prohibited Activities

You must not use the Services to:

  • DDoS / stress testing: Use our monitoring probes (individually or collectively) to generate load, overwhelm, or degrade a target service. Our checks are lightweight and infrequent by design; any attempt to configure them to simulate load testing is prohibited.
  • Scraping / data harvesting: Use checks to systematically extract or harvest data from third-party websites or APIs.
  • Illegal activities: Engage in any activity that violates applicable local, national, or international laws, including computer fraud and abuse laws.
  • Circumventing security: Attempt to bypass authentication, access controls, or security measures on monitored targets.
  • Spam or harassment: Use alert notifications or webhooks to generate spam, harass individuals, or transmit unsolicited communications.
  • Circumventing rate limits: Create multiple accounts, use automation, or otherwise attempt to circumvent plan limits or API rate limits.
  • Interfering with Media Luna systems: Probe, scan, reverse-engineer, disassemble, or attempt to gain unauthorized access to Media Luna's infrastructure, APIs, or databases.
  • Storing prohibited content: Include personally identifiable information (PII), payment card data, credentials, or other sensitive data in monitor names, URLs, headers, or notes beyond what is strictly necessary for monitoring.

4 Resource Fair Use

While our plans define explicit limits, we also expect fair use of shared infrastructure:

  • Do not configure monitors in ways designed to maximize probe bandwidth beyond legitimate monitoring needs (e.g., checking extremely large payloads at maximum frequency purely to consume bandwidth)
  • API usage should be proportional to your operational needs; bulk operations should use the batch API endpoints rather than high-frequency single-record calls
  • If your usage patterns materially affect the performance or cost of the platform for other customers, we reserve the right to throttle your account, require a plan upgrade, or in extreme cases, terminate access

5 Content & Data Restrictions

You may not store in your Media Luna account:

  • Content that infringes intellectual property rights
  • Content that is defamatory, obscene, or harassing
  • Credentials, private keys, or secrets in plaintext in non-credential fields (use the dedicated credentials fields which are encrypted)
  • Personal data of third parties that you are not authorized to process

6 Compliance with Laws

You are solely responsible for ensuring your use of Media Luna complies with all applicable laws and regulations, including data protection laws (GDPR, CCPA, etc.), computer fraud and abuse statutes, and any industry-specific regulations applicable to your business.

7 Enforcement

We take violations seriously and enforce this AUP as follows:

Severity Examples Response
Minor / First offense Accidental rate limit breach, unintentional unauthorized monitoring Warning and guidance
Moderate Repeated violations, unauthorized monitoring of third-party systems Temporary suspension (24–72 hours)
Severe DDoS behavior, illegal activity, large-scale unauthorized scanning Immediate permanent termination; possible referral to law enforcement

We reserve the right to skip earlier steps in the enforcement ladder if the violation is severe, ongoing, or causes harm to third parties.

8 Reporting Violations

If you believe someone is using Media Luna to monitor your systems without authorization, or to conduct any other prohibited activity targeting you, please contact us immediately at: [email protected]

Include as much detail as possible (target URL, timestamps, evidence). We take reports seriously and will investigate promptly.

9 Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated by email and/or dashboard notice with 30 days' advance notice. Continued use of the Services constitutes acceptance of the updated AUP.